Privacy Policy

This Privacy Policy applies to information that

(i) you provide to us when you travel with us (or make enquiries to travel with us)
(ii) we collect from you when you visit our website.

The following sections of this Privacy Policy describe the types of information we collect, how and for what purposes we use that information, with whom we share it, and the choices and rights available to you regarding our use of your information.

We also describe the measures we take to protect the security of the information we hold and how to contact us about our privacy practices, and to exercise your rights.

1. Information we collect
2. Use of information
3. Sharing information
4. Your rights
5. Data transfers
6. How we protect your information
7. How long we keep information for
8. Links to other websites
9. Cookies
10. Updates to our Privacy Policy
11. How to contact us

1. Information we collect or information you provide on a voluntary basis.

We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:

  • filling in a form on any of our websites
  • contacting us by telephone or face to face (e.g., in the context of making a reservation)
  • sending us a letter, e-mail or social media message
  • subscribing to receive a service from us (e.g., a newsletter, blog or by following us on social media)
  • requesting promotional information from us (e.g., information about any of our goods or services
  • your name, gender, home and work contact details, business title, e-mail address, telephone number
  • details of food allergies/dietary requirements and special requests made (for example, relating to a disability) you provide to us
  • dates of your travel with us and associated charges
  • purchase or delivery of products or services
  • reviews and opinions about our brands, products and services
  • information we receive about you from any third parties through whom you have booked your arrangements.

We do not collect “sensitive information” (e.g., information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) unless it is volunteered by you. We may use medical or other sensitive data provided by you to better serve and meet your needs (but under no circumstances will we process any sensitive data for marketing and/or profiling purposes). Such sensitive information is not shared with any person or body not associated with Midland Pullman. The material or information provided will only be used by Midland Pullman or our third party service providers (acting as data processors) for the purpose of providing the services you request. By making such special requests or notifying us of such preferences, you agree to us sharing your information in this way.

Personal information we collect automatically

When you visit the Midland Pullman website, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Such information may comprise the following information:

  • Date and time
  • Originating IP address
  • Domain name
  • Type of browser and operating system used (if provided by the browser)
  • URL of the referring page (if provided by the browser)
  • Object requested
  • Completion status of the request
  • Geographic location
  • Language preferences

2. Use of information

Typically, we will use and process your information to:

  • help us create content that is relevant to our visitors
  • make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you
  • provide you with information, products or services that you request from us or which we feel may interest you
  • assess and help us understand general trends and patterns relating to our business
  • provide for the safety and security of our guests and visitors
  • manage general record keeping
  • enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites
  • enable you to make reservations, and payments
  • meet any legal and/or regulatory requirements
  • provide the products or services you request from us
  • improve our products and services and to ensure our products and services are of interest to you.

The processing of your personal information for:

  • marketing and profiling purposes is managed solely by Midland Pullman. Your decision to provide your information for such purposes is optional and will have no consequence on your ability to stay with us or benefit from the requested services
  • all purposes concerning your booking and to provide you with the services you have requested, is managed by Midland Pullman. Your decision to provide information to us is voluntary. However, if you do not provide such information you may no longer be able to benefit from our services. We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.

3. Sharing information

We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy.

We may use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy. We may also share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorised to use such information for any other purposes.

We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials.

We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

4. Your rights

You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to the information we hold about you, update, amend or correct the information, and in some circumstances, you may object to our use of your information. You also have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by (i) checking the applicable box(es) on any form used to collect information from individuals (ii) clicking the unsubscribe link displayed in any of the marketing e-mails you receive (iii) otherwise requesting that we do not process your information for marketing purposes To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us at [email protected]. You can also write to us at: Midland Pullman, PO Box 83, St Erth, Hayle, Cornwall. TR27 9AD To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. Please note that if you opt out as described above, we will not be able to remove your information from the databases of third parties with whom we have already shared your information, with your consent. You should contact such third parties to opt out directly.

5. Data transfers

We will not transfer or store any information we collect about you in countries other than the country in which the information was originally collected.

6. How we protect your information

We maintain administrative, technical and physical safeguards designed to protect the information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Services providers and contractors who might have access to your information in order to provide services on our behalf will be contractually obliged to keep such information in confidence, provide adequate data security measures, and may not use that data for any other purpose.

For your own protection, we encourage you not to include sensitive personal information, credit card or similar data in any e-mails you send us or our staff. Midland Pullman do not store any credit card data or any other information regarding any payment method used to collect payments submitted to us for any booking or other purchases. This is the same whether you have made a booking or other purchase through our websites, by telephone or by post.

7. How long we keep information for

Midland Pullman only retains your information for as long as needed to fulfil the purposes for which it is collected, unless otherwise provided by law.

8. Links to other websites

Our website may provide links to other websites for your convenience and information. These websites operate independently from us. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

9. Cookies

A “cookie” is an element of data that a website can send to your browser which may then be stored on your system. We use cookies to gather information about the visitors to our websites (as they enable us to improve our websites and deliver a better and more personalised service). We do not associate the information in a website visitor’s cookie with any other information about that visitor. Unless you have adjusted your browser setting so that it will refuse cookies from our websites, our system will issue cookies.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.

You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting  www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of all our website’s features.

10. Updates to our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices and changes in the law. We will post a prominent notice on the Midland Pullman website to notify you of any significant changes to our Privacy Policy and indicate with in the Privacy Policy when it was most recently updated.

11. How to contact us

If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update information we have about you or your preferences, or to exercise your rights of access, rectification, blocking, or deletion, or to object to the processing of your information, please contact us by email at [email protected]. You can also write to us at: Midland Pullman, PO Box 83, St Erth, Hayle, Cornwall. TR27 9AD